Terms & Condition 

Terms and Conditions for Reservations with SunLife Tours JA
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE MAKING YOUR RESERVATION WITH SUNLIFE TOURS JA. 
By entering this site you acknowledge and agree to the following terms and conditions. If you do not agree to these terms, do not use this site. (You may print a copy of these Terms and Conditions and keep it with your vacation paperwork). All reservations require full payment at the moment of booking.
1. Billing Information:
Payments made with Credit Cards or Visa Debit cards will be charged in US dollars. Any currency conversion will be made under the current exchange rate of your bank on the day of purchase. Your statement will reflect the charge of this purchase under the name of “SunLife Tours JA”
We understand the importance of your privacy and security mainly the confidentiality of your credit card information, Our website is fully PCI DSS compliant and have passed all the requirement to secure your information. 
2. Cancellation Policies covered by our Guarantee:
  • Full refunds are applied to cancellations made at least 24 hours in advance of the start date of your tour.
  • All changes are subject to availability 24 hours prior to the request.
  • Partial or full cancellation made less than twenty-four (24) hours, will attract a 20% bank administration fee.
  • If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
For some of our tours, the cancellation policies are different. The cancellation policy for each tour is listed in the tour details for each tour.
  • Any cancellations made at least forty-eight (48) hours or more shall not attract a cancellation fee.
  • Any cancellation made less than 48 hours but more than 24 hours in advance of the scheduled tour time, will attract a fifty percent (50%) penalty.
  • Any cancellation made within twenty-four (24) hours or on the same day that the booking is made will attract a one hundred percent (100%) penalty.
3. Important Information:
  • SunLife Tours JA offers safe, interactive tours, some tours require the physical involvement of the participant, who should be in general good health and able to understand and follow directions as given by our tour guides, the program tour guides, etc.
  • If you have had any surgery recently or suffering from any physical condition that could limit you physically (i.e.back pain etc), you should contact us before making your reservation for any of our active tours.
  • SunLife Tours JA will make every effort to accommodate clients with special needs who require assistance. Nevertheless, you should contact us prior to booking in order to clarify the nature of the assistance you would require and ensure that such needs can be met for the selected tour.
  • For safety reasons, pregnant women cannot participate in some of our tours. Please check the tour details before booking if a member of your group is pregnant.